Managed Services & Support
Packages
Bespoke IT Support packages, uniquely designed around your business.
Core
Device Monitoring and managed Anti-Virus
Unlimited Tickets and remote support
Guaranteed Response within one Business Day *
Standard
All items included in Core Plus
Managed 365 Support
Device and Software Patch
management
Business Domain Management
Guaranteed 4 Business Hour Response time *
Ultimate
All items in the previous Packages Plus
Installation and Delivery of new equipment
2 Business Hour Response time *
Discounted Onsite Visits
No Additional Charge for Installation and Delivery on new equipment**
Helpdesk Stats
Measure us on our metrics
First time Answer
Ticket Reopen Rate
Closed within 1 working day
Tickets Closed in 2025
Phone calls received during working hours, which were picked up immediately by a technician.
Tickets reopened by clients due to recurring issues.
Tickets Closed within 1 business day of being opened.
Number of Tickets Raised and Resolved in 2025, Including Long-Term Projects
Our Technical Solutions
Our technical solutions for you to add to your bespoke package
Proactive Device Montiroing and Protection
24/7 monitoring, automated remediation, and managed endpoint security to detect and resolve issues before users are impacted.
Privileged Access Controls
Admin rights are removed by default and granted only when required, fully logged and time-limited — reducing the risk of ransomware and insider misuse.
Advanced Email Treat Detection
AI-driven inspection of inbound and outbound email to stop phishing, impersonation, and business email compromise before it reaches users.
Human Risk Managment and Phishing Simulation
Ongoing staff awareness training combined with real-world phishing simulations to measurably reduce user-driven security incidents.
Microsoft 365 Licencing Partner
Pick the Microsoft products which work for your business. Don't get stuck paying for what you don't need
Independent Microsoft 365 Backup and Recovery
Immutable backups of email, OneDrive, SharePoint, and Teams — ensuring data recovery even in the event of accidental deletion or ransomware.
* Guaranteed response time is not a resolution time
** Equipment purchased and supplied through Blueteq